Shipping & Returns

Returns Policy

We offer a 20 day refund or exchange on any item that is not "cut-to-order" or custom in any other way. Shipping charges are not refundable, unless it is an error on our part. There will be a 20% inspection, repackaging and restocking fee for all tablecloths, placemats, napkins; or merchandise not returned with original or damaged packaging. These items will not incur the 20% charge if they are returned for exchange of a different size or pattern as long as it is in original condition.

We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Return to:
Starflex Products
4018 12th st. N.W.
Canton, Ohio 44708

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.